As a quick aside: the place is quiet hard to find at night. The road leading up to HBM isn’t signposted; the entrance gate thing is big and labelled, but isn’t lit. So we missed it the first time. Ahem.
Where Pure dropped points was staff and service: most of the waiting staff were polite, but curt with it, and had no warmth. Compare this to somewhere like the Roundhouse (extremely formal and fancy, but also very friendly) or (Crackernaut winningest hearth-throb) Overture and the comparison is quite unfavourable. They also weren’t knowledgable about the food: Jess’s quite tasty pureed beetroot soup with roast garlic was described as “beet soup *frown*”; Jo asked about pasta portion sizes as she wanted one for a starter, was told they were quite large, and got three small ravioli; there was “a misprint” on the menu that meant taking three scoops of the same ice cream as a dish cost more than taking three scoops separately, which they had to discuss with the chef to find out.
Soon after we sat down, we were greeted by the very cheery Food and Beverage Manager (um…) Vincent, who wished us happy eating and told us not to hesitate to give him any feedback. This was nice. Alas, we never saw him again.
We Crackerlngs like to take wine with us to restaurants. It’s not so much that we’re cheap: more that restaurants charge a ridiculous mark up on their wine. We took a pretty fancy bottle of red that we’d been saving and the (grouchy) waitress opened it for us. She came back about five minutes later and told me that they were charging corkage of R80 (burn!). That’s a bit ridiculous compared to other spots in Cape Town, and it would have been better to have told us before they opened the bottle. It’s interesting though that their web site says “As we have a extensive wine list we have a NO Corkage Policy at Pure.”
The menu is a bit schizophrenic. It’s part bistro, part steakhouse, but doesn’t quite hit the mark for either. The scores, then.